Terms and Conditions

QSI corporation reserves the right to modify this Web site and/or the products it describes and/or QSI policies without notice. QSI reserves the right to make revisions and changes to its hardware and software products as conditions necessitate, without notice to the customer, and QSI does not guarantee the availability of any specific version of such products. In no event will QSI be liable for incidental or consequential damages, or the infringement of any patent or third-party rights, due to the use of its products.

Document Contents

• Sales Policy
• Credit Policy
• Return Policy
• Repair Policy
• Limited Warranty

Sales Policy

1.1

Prices - Prices listed in this document are for shipments to any location worldwide. Prices are subject to change without notice.

1.2

Payments - All prices are in U.S. dollars; payments must be drawn on a U.S. bank or branch. VISA, MasterCard or American Express charge cards are accepted. Payments may also be C.O.D., pre-pay or wire transfer.

1.3

Method of Shipment - The purchaser may specify a carrier; we will use this carrier when possible. When no carrier is specified, we ship via UPS to most U.S. and international locations. For domestic or Canadian shipments specify Ground (4 to 8 days), Blue (2 days) or Red (1 day).

1.4

FOB Point - All shipments are FOB shipping point (Salt Lake City, Utah, USA). Shipping charges and insurance will be paid by the customer.

1.5

Insurance - All USA and Canadian shipments are automatically insured at no cost to the customer. Other international shipments will be insured with the carrier unless otherwise specified; insurance cost will be charged to the customer.

1.6

Manuals - Since QSI products are OEM products, prices do not include manuals. One manual will be included with the first order for a new terminal. Please contact QSI if additional manuals are required.

Credit Policy

2.1

Open Accounts will be provided to qualifying firms, both domestic and foreign. We consider an open account to be an extension of goodwill, and we expect this goodwill to be returned by prompt payment of invoices. Charges for items purchased on open account (including shipping charges) will be invoiced on the shipment date. PDF Credit Application.

Customers with a Dun and Bradstreet record should supply their D&B account number (if known). Other customers should supply three national trade references, a bank reference and the names and addresses of the firm's principals. U.S. firms must supply any applicable tax exemption forms.

2.2

Interest on overdue payments will be charged at a rate of 0.1% per day, starting 31 days from QSI's invoice date. By requesting an open account with QSI, a customer agrees to pay all reasonable collection and/or legal fees required to collect any past due amounts or interest.

2.3

Unless other terms are prearranged, payment terms are net amount due 30 days from the invoice date.

Return Restock Policy

3.1

Stock Products (holsters, cables, QTERM®-J001, etc.) that have not been used may be returned within 90 days of our invoice date for a 15% restocking charge.

3.2

Semi-Custom Products that have not been used may be returned within 90 days of our invoice date for a restocking charge of 50%. (Please note that all QSI terminals ordered with a worksheet are semi-custom, since the units are assembled to the worksheet specifications on receipt of your order.)

3.3

Custom Products are non-returnable. In some instances QSI may offer salvage value for unused custom products; call for more information.

3.4

QSI reserves the right to not accept any returns of any product after 90 days of our invoice date, or to accept them with a higher restocking charge or for salvage value only.

Repair Policy

4.1

Warranty Products - Any product under warranty may be returned to QSI, shipping prepaid and will be repaired and returned to the customer. QSI will pay the freight to return the product to the customer.

4.2

Non-Warranty Products - Any product QSI manufactures which is not under warranty may be returned to QSI, shipping prepaid, for an estimate of repair cost. QSI will provide the customer with such an estimate, and, at the customer's option, will either repair the product or return it to the customer. QSI may, at its option, either invoice the customer or require prepayment of repair and return shipping charges. The customer is liable for return shipping costs whether or not s/he requests QSI to repair the product.

4.3

Non-Warranty Repair Changes - Charges include parts, labor and freight costs. Labor is charged at $100 per hour; the minimum labor charge is $100. Products returned for warranty repair that have no malfunctions will incur the $100 minimum labor charge.

Limited Warranty

QSI Corporation warrants that its products are free from defects in materials and manufacturing, under normal use, for a period of one (1) year from the date of original shipment. QSI further warrants that its products, when shipped, comply with the explicit product specifications contained in QSI's currently effective sales literature within the tolerances therein stated, determined in accordance with QSI's standard test procedures.

QSI will, at its option, repair or replace any product which does not comply with this warranty. The purchaser shall bear all costs of shipping products for which warranty coverage is sought to QSI's factory in Salt Lake City, Utah, USA. Purchaser shall pay all costs of removal and reinstallation of the product.

This warranty is voided by: (1) Any modification or attempted modification to the product done by anyone other than an authorized QSI employee (other than user adjustments performed in accordance with QSI product manuals); (2) If power supplied to the product exceeds the stated tolerance, or if the product is operated in environments exceeding the product's stated tolerance for temperature, humidity, moisture, radiation or electromagnetic fields; (3) Any abuse, negligent handling or misapplication of the product, or (4) Any alteration, removal or obstruction of the serial number.

This warranty excludes (1) physical damage to the surface of the product, including scratches or cracks on the legend, touch screen or outside case, (2) normal wear items, including bulbs, fuses and batteries, (3) damage caused by the device or system to which the product is connected.

This constitutes the sole warranty made by QSI. There are no other warranties, expressed or implied, which extend beyond those described herein or to anyone other than the original purchaser, including the implied warranties of merchantability, fitness for a particular purpose, correspondence with description and non-infringement, all of which are expressly disclaimed by QSI. In no event shall QSI be liable for any incidental or consequential damages, or for the infringement of any patent rights or third party rights due to the use of its products, even if QSI has been advised of the possibility of such damages. QSI's entire liability shall be limited to repair, replacement or refund of the purchase price paid, at QSI's option.

This limited warranty shall be governed by and construed under the laws of the State of Utah, excluding the principles of conflicts of law. The United Nations Convention on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty.

This warranty gives you specific legal rights; you may have other rights that vary depending on local law. Some countries, states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages. The above limitations may therefore be limited in their application. When implied warranties may not be excluded in their entirety, they will be limited to the duration of the applicable written warranty.